AI is fundamentally reshaping how professional services teams deliver work, scale operations, and define value. In this episode, Dean and Anthony sit down with Sri Ganesan, Co-Founder and CEO of Rocketlane, to unpack what that means for PS teams today and where it is all headed.

Sri shares why many PS organizations are missing the bigger opportunity with AI. While teams are focused on automating admin tasks, the real efficiency gains come from rethinking how the work itself gets done. Forward-thinking teams are embedding AI into delivery, not just back-office processes, changing everything from project scope to skills to pricing models.

The conversation explores how the perception of value is shifting for both teams and customers. Deep technical knowledge is no longer the only currency. AI is taking on more of the heavy lifting, while human consultants will win by interpreting information, building relationships, and guiding customers to success in real time.

Sri also explains how this evolution will reshape team structures and customer expectations. Services will become more modular, timelines will shrink, and outcome-based pricing will replace traditional hours and materials models. He offers real examples of organizations already making this shift and the cultural mindset it takes to get there.

For PS leaders wondering where to start, Sri lays out how to experiment with AI without falling behind, how to build curiosity and adaptability into your team, and why clinging to outdated models may actually create more risk than change itself.

This is a must-listen for anyone building, leading, or evolving a professional services function in today’s market.