In this episode of The Consultant’s Way, Thomas Gebhart joins Anthony and Dean for a rich discussion on what it really takes to lead successful transformations inside professional services organizations. Drawing from decades of experience across FinTech, healthcare, SaaS, and embedded PS teams, Thomas explains why change is so difficult even when everyone agrees it’s needed.

The conversation kicks off with the forces pushing PS teams toward more consultative and outcomes-driven models—and why many organizations fail to fully evolve despite making the decision to transform. Thomas shares insights on the cultural resistance from within, especially among top performers whose roles are evolving, and how leaders can address this head-on.

He dives into the challenges of executing transformation when there’s no “burning platform,” the importance of executive alignment, and the traps of trying to do too much too fast. From skill mapping and sales integration to project discipline and team buy-in, Thomas shares what’s worked, what hasn’t, and how to avoid common pitfalls.

Whether you're in the middle of a major transformation or just beginning to question your organization’s next move, this episode delivers practical wisdom with real-world stories—plus a few candid warnings for leaders who think alignment is a one-time box to check.