In this episode of The Consultant’s Way Podcast, hosts Anthony Paluska and Dean McMann are joined by Danielle Daoud, a seasoned professional services leader with over 20 years of experience across both global giants and high-growth SaaS companies.

Danielle shares why she calls herself a “people leader” first, and how her career journey has shaped her belief that professional services is fundamentally a people business. Together, the group explores the risks of treating PS teams too transactionally, and why truly investing in people can make the difference between retention and attrition.

The conversation also dives into the unique dynamics of leading in today’s remote and hybrid world — where building connection, trust, and authenticity requires new habits from leaders. Danielle offers practical, creative approaches for fostering engagement, and challenges leaders to reflect on how well they’re preparing their teams for what’s ahead.

Listen in for a thoughtful and energizing discussion on leadership, culture, and the future of professional services.